SHIPPING & RETURNS INFORMATION
SHIPPING POLICY
Delivery Areas
Our delivery service covers the Hong Kong Special Administrative Region.
Additional fees may apply under special circumstances. Customers may contact our customer service representatives via WhatsApp at 5588 2983 or email at sales@hbbuniform.com for inquiries.
Shipping Fees
Under normal circumstances, orders will be shipped via SF Express or JD Logistics with freight collect (shipping fees to be paid by the recipient).
Additional fees may apply under special circumstances. Customers may contact our customer service representatives via WhatsApp at 5588 2983 or email at sales@hbbuniform.com for inquiries.
Order Tracking
Most orders will be delivered by SF Express or JD Logistics.
– For orders delivered by SF Express with scheduled delivery times, please call the SF Express tracking hotline at +852 2730 0273. For orders without scheduled delivery times, please call the customer service hotline at +852 2730 0273.
Note: If an order is returned due to an incorrect address, PO box, failed delivery attempts, or recipient refusal, we may arrange redelivery. However, customers will be charged a reshipping fee, and the original shipping fee will not be refunded.
– For orders delivered by JD Logistics and tracking inquiries, please call the hotline at +852 2594 9618 or visit the website: https://www.jdl.com/zh-HK/orderSearch/
Delivery Time
Delivery time for Hong Kong (excluding remote areas: Cheung Chau, Hei Ling Chau, Lamma Island, Lantau Island, Peng Chau, and Tai O).
Delivery time for remote areas (Cheung Chau, Hei Ling Chau, Lamma Island, Lantau Island, Peng Chau, and Tai O) is determined by SF Express.
Delivery time may be extended under the following circumstances:
– Incomplete delivery information
– Customer requests to modify order content or delivery details
– During holidays or store promotions
– Any accidents, traffic conditions, weather conditions, or other reasons beyond our control.
We are not liable for any delays, suspensions, or rescheduling of deliveries due to practical reasons such as traffic, location, weather, or other factors, whether within our control or not.
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The actual delivery date is subject to SF Express’s arrangements and notification via SMS.
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No delivery services are available on Sundays or public holidays.
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Customers are responsible for all shipping fees, customs duties, taxes, and related charges. For details, please consult customs offices or SF Express.
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Customers acknowledge that orders may be opened for customs clearance or other necessary procedures, and this shall not be grounds for return requests.
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For any order inquiries, please call the customer service hotline at +852 2884 2199.
SF Express Self-Pickup
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Customers may pick up orders at SF Express service points. For details, please visit: https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
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Select "SF Express Self-Pickup" in the order address field and choose a suitable SF Express point.
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Provide a valid mobile number in the order contact field to receive an SMS notification from SF Express with pickup details.
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The actual pickup date is subject to SF Express’s arrangements and notification via SMS. We are not responsible for any arrangements by SF Express after the goods arrive at the pickup point.
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Customers must pick up the parcel within 3 days of receiving the pickup notification SMS. Overdue parcels will be reclaimed by SF Express. Customers must call the SF Express customer service hotline at +852 2730 0273 to rearrange pickup.
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If customers fail to pick up the goods within 5 business days after arrival, we reserve the right to reclaim the goods and cancel the order without prior notice. Any costs incurred for rearranged delivery will be borne by the customer.
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Customers must verify recipient details when picking up the parcel at SF Express points.
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HBBuniform reserves the right to modify these terms and conditions at any time. In case of any disputes, we retain final decision-making authority.
JD Self-Pickup Points Inquiry
Customers may pick up orders at JD service points. For details, please visit: https://www.jdl.com/hk/pickupPoint
Remarks
"Business days" refer to days that are not Saturdays, Sundays, or Hong Kong bank/public holidays.
RETURN & EXCHANGE POLICY
Refunds and Returns
(i) Our return and exchange policy lasts for 7 days. If 7 days have passed since you received the item, we cannot offer you a refund or exchange.
(ii) To be eligible for a refund or exchange, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
(iii) We reserve the right to refuse refunds or exchanges if the product shows signs of human-induced wear, dirt, damage, or if there are noticeable stains or odors. We retain final decision-making authority regarding the presence of noticeable stains or odors.
(iv) We reserve the right to refuse refunds or exchanges for subjective reasons, such as color discrepancies, differences from expectations, or personal dissatisfaction with appearance.
(v) To process your refund or return, we require a receipt or proof of purchase.
(vi) After receiving and inspecting your return, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund or exchange.
(vii) If approved, your refund or exchange will be processed.
Sale Items
Only regularly priced items may be refunded or exchanged. Custom-made products cannot be refunded.
Exchanges
(i) We only replace items that are defective or damaged. If you need to exchange an item, please email us at sales@hbbuniform.com
(ii) All return and refund requests are subject to our company’s final decision.
Need Help?
For questions about refunds and returns, please contact us via email: sales@hbbuniform.com
Revision Policy
(i) This website reserves the right to revise this refund and return policy at any time.
(ii) Any updates to the return and exchange policy will be announced on this website.